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Master of Science in Management Control

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MSc in Management Control - Course 3

Course 3: Benchmarking and process management

Course Objectives:

 

  • To get a dynamic vision of organisations through process analysis

  • To know how to formalise and analyse processes besides assessing performance

  • To benchmark processes and implement best practices

 

Course content:


1) Total Quality Management

The CFO and process management

Processes review to improve business management (mapping, flowchart, strawman)

Process management Vs Management through processes

 

2)  Process management and organisational learning

Benchmarking : looking for best practices

Written by NIKKI HARLE
Date of update November 25, 2008

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